SHIPPING 

Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Brix and Stones makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we deliver on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. We are not liable for damages to the wine if unable to be signed for upon initial delivery attempt. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related delivery charges. 

Interstate shipping: Brix and Stones is only able to deliver locally on Oahu (no outer islands).

Orders are typically shipped out next business day, Monday through Friday, and we offer the following shipping speeds once the package has been picked up by the carrier: 

  • Delivery is scheduled weekly every Wednesday from 10:00 a.m – 3:00 p.m, to make special arrangements please email info@brixandstones.com

IN STORE PICK-UPS 

As a courtesy instead of shipping you can also choose to come pick-up your wine in our 999 Waimanu St. store. Items purchased online are generally available in store the next business day, and you will receive a notification via email when it is ready. 

In store pick-ups will be held for 30 days. If you have extenuating circumstances and need to extend your hold, please contact us directly at info@brixandstones.com. 

RETURNS 

Brix and Stones generally cannot accept returns of wine that has been in your possession for more than 6 months, as we have no way of knowing your specific storage conditions. We hope you understand. We will, however, review each inquiry on a case by case basis. 

Brix and Stones guarantees the excellent provenance of the wine it sells. We will gladly return, refund, credit, or exchange bottles if possible that suffer from the following conditions: 

  • Incorrect fulfillment (wrong wine, etc.) 
  • Shipping problems that are clearly the fault of the shipper or Brix and Stones.  

For corked or faulty wines (VA, etc.), you will be refunded the value of the bottle to your payment method. If you have any issues upon arrival please contact us at info@brixandstones.com and we will review your case. If you miss all delivery attempts or do not pick-up your wine from the local store in the time allotted and your wine is returned to you will be subject to any shipping fees incurred should you choose to have the order refunded. 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two to five business days. 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, make sure it has been five full business days since the time the refund was processed. If it has, first check your bank account again. 

Then contact your credit card company, again while two to five business days is industry standard, in rare cases it may take longer before your refund is officially posted. 

If the credit card company is unable to help, next contact your bank. Once again while two to five business days is industry standard, in rare cases it may take longer before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@brixandstones.com 

EXCHANGES 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@brixandstones.com.